KoalaLifter Celebrates the Laying of the First Stone of Its New Technology Center in Egüés
This Thursday, October 9, KoalaLifter held the laying of the first stone at the site of its new facilities in the Egüés Industrial Park. This symbolic event marks the beginning of construction on its technology development center, which is expected to open in the summer of 2026.The new center will feature an area known as the testing field, where the company’s current towers are installed to carry out trials and demonstrations of its climbing cranes. It will also include a component assembly hall and an office building. The ceremony was attended by representatives from the Government of Navarra and local authorities, including Mikel Irujo (Minister of Industry, Ecological and Digital Business Transition of the Government of Navarra) and Xuriñe Peñas (Mayor of the Egüés Valley). Also present were KoalaLifter’s partners, representatives from companies collaborating on the new center’s construction—such as Iñigo Eugui, General Manager of Erro y Eugui—as well as employees and collaborators.The event concluded with a blessing by Don Francisco Martín de Vidales, parish priest of the Egüés Valley.
Naturgy recognised as Customer Service of the Year by consultancy firm Sotto Tempo
The award acknowledges the energy company’s customer-centred approach, responsiveness, and the professionalism of its teams. The recognition coincides with the rollout of Naturgy’s new digital platform, which has transformed its customer service by improving quality and simplifying supply management. Naturgy has been recognised as “Customer Service of the Year” by consumer consultancy Sotto Tempo. The award highlights the company’s commitment to quality and continuous improvement in customer service. This recognition comes as the group completes its customer service transformation process through the creation of a new digital platform that simplifies all procedures related to energy supply. The award acknowledges Naturgy for its customer-focused approach, responsiveness, and the professionalism of its teams, consolidating its position as a benchmark in the sector. The evaluation process combined 220 mystery shopper tests and 2,000 satisfaction surveys with real customers, assessing aspects such as response times, service quality and relational attention. The process, carried out in a fully objective manner, involved the leading companies in the industry. According to Sotto Tempo, this award “is much more than a prize: it represents recognition of the ongoing effort and commitment of all those who work every day to deliver quality customer service.” Naturgy will be entitled to use the official logo of the award throughout 2026. Focus on the customer Naturgy’s customer service model is built around customer satisfaction, achieved through digitalisation, process automation, the promotion of customer self-management, and the standardisation of service across all channels to ensure a seamless experience. At the same time, Naturgy maintains the importance of assisted channels (shops and call centres), which remain highly valued by specific customer segments. The new digital platform implemented by Naturgy in its retail business represents a complete transformation of its commercial operations, built upon five key pillars: total customer focus, extreme simplicity, process automation, the highest standards of excellence, and the use of technology in a process of continuous improvement. Through the new digital platform, which will progressively incorporate the latest advances in Artificial Intelligence, customers can easily and quickly carry out or request transactions, as well as access detailed historical information on consumption, invoices and previous transactions. Customers can also track the progress of their open requests with the supplier in real time. For industrial customers, Naturgy has developed a new virtual office through which users can view all relevant information regarding their energy contracts; access and download invoices, reports or consumption curves; make comparisons with previous years; and monitor the progress of all their requests. The new platform also streamlines all processes within Naturgy’s commercial operations, providing the company with greater flexibility to respond to and meet customer needs in a much more agile way. In addition, further incremental improvements will be gradually introduced in areas such as artificial intelligence applied to customer contact and processes, new digital capabilities for managing contracts and invoices, and self-service functionalities that will allow customers to monitor, control and optimise their energy services on a daily basis. The ultimate goal is to make every management process as easy as possible for both customers and the service agents who operate across different channels. The new retail business also aims to promote the energy transition through its A label, which guarantees that 100% of its electricity supply comes from renewable sources. This evolution of the retail business has not involved any changes to the commercial or contractual terms for current customers. The new retailer maintains its usual communication channels – telephone, website, social media and local shops – allowing customers to choose the method of contact they prefer. Furthermore, the new digital platform supports the harmonisation of service quality across all of Naturgy’s channels, reinforcing and complementing the existing service provided in physical stores, online, through social media and over the phone.
Sakana Group to expand its Lakuntza facilities by 2,000 square metres
Sakana Group has announced a major expansion of its facilities in Lakuntza, adding 2,000 square metres dedicated to production processes and pre-shipment storage. This growth is part of its commitment to strengthen operational efficiency and consolidate its competitive position in industrial markets. In addition to this immediate expansion, the cooperative has obtained the definitive rezoning of a further 25,000 square metres located between its production plant and the municipality of Arbizu. Sakana is currently analysing possible future uses for this additional land, depending on market demand. These announcements were made during the institutional event held to mark the 50th anniversary of the company, at which its managing director, Jaime Urcola, highlighted that both initiatives strengthen “the added value within our organisation”. During the same event, the cooperative’s recent results were also presented: around 300 employees, a turnover close to €100 million, and an EBITDA of €10.3 million in 2024. On an institutional and human level, the Chairman of Sakana’s Governing Council, Gorka Eceolaza, underlined the cooperative model of the organisation, while the attending authorities highlighted its contribution to Navarra’s industrial, social and territorial fabric. The company’s commitment to its environment, the creation of quality employment, and the importance of preserving its cooperative essence in a context of growth were also emphasised. Read more in Navarra CapitalPhoto: Víctor Ruiz for Navarra Capital
Fortescue acquires Nabrawind and scales its innovative wind technology globally
Nabrawind Technologies, an ENERCLUSTER member company, has been fully acquired by Fortescue, the Australia-based multinational specialized in mining and clean energy. The transaction consolidates the collaboration initiated in 2023 and will drive the global expansion of Nabrawind’s high-height wind towers, accelerating Fortescue’s energy and industrial transition toward its “Real Zero” goal. The integration strengthens Nabrawind’s role within Fortescue’s international strategy to decarbonize industry and build a competitive, continuous and zero-emissions energy system. Specifically, the Navarre-based company will contribute its patented self-erecting Nabralift tower technology, a key solution for installing wind turbines at greater hub heights and significantly improving the efficiency of large-scale wind farms. The acquisition brings Nabrawind into Fortescue’s global network, facilitating the industrialization and worldwide deployment of sustainable energy solutions. The deal coincides with Nabrawind’s tenth anniversary, marking its evolution over the past decade from an R&D start-up to an international benchmark in wind innovation. From ENERCLUSTER, congratulations to Nabrawind and the entire team for this new milestone in their trajectory and for further consolidating Navarra’s technological and industrial leadership in renewables.
Open session on electric mobility in Tudela
Tudela hosted on 25 September a practical session to bring electric mobility closer to companies, municipalities and residents of La Ribera.Organised by ENERCLUSTER and Consorcio EDER, the event offered an operational overview of how to take the first steps, the key economic and technological aspects, and the most common myths surrounding electric vehicles. The institutional opening was delivered by Garbiñe Basterra, Director-General for Energy Transition and Digitalisation, Business R&D&I and Entrepreneurship at the Government of Navarra, who highlighted Navarra’s leadership in the rollout of electric vehicles and charging infrastructure. Representatives from Ingeteam, Volkswagen Navarra, Etecnic, Ríos Renovables and NAITEC also took part, sharing current realities of the sector: charger typologies, Navarra’s public charging network, self-consumption and storage, and the present (and future) of autonomous electric vehicles, among other topics. The session concluded with a networking aperitif that facilitated the exchange of experiences and contact between public- and private-sector stakeholders involved in mobility and energy. ENERCLUSTER will continue promoting open meetings across the region to bring concrete solutions closer to companies and public entities.
Elektra
With a legacy spanning over 45 years in the electrical market, ELEKTRA Group is not just a supplier; we are an expert and trusted partner to the industrial sector. Our mission is to empower professionals and companies to overcome their challenges. We do this by providing comprehensive technical and commercial expertise that guides you through the entire project lifecycle—from initial design and regulatory compliance to specialized technical support—ensuring seamless and efficient management at every stage. We understand that the efficiency of your core business hinges on optimizing every supporting process. At ELEKTRA Group, we drive your operational excellence not only with advanced management tools but, more importantly, with continuous training for both our teams and yours. We believe this shared knowledge is the key to collaborative success, allowing us to optimize costs and maximize results together. Our expertise serves a wide range of strategic sectors, including industry, building automation, cybersecurity, and rail. We have a particularly strong commitment to the energy and infrastructure sectors, where we are at the forefront of the wind energy market. We actively contribute to its growth by providing tailored products, solutions, and services that enhance operational efficiency. Our core value is simple: maximizing the efficiency of your operations. To deliver on this promise, we have built a flexible model designed to adapt perfectly to your specific supply chain needs. Products | Services E-Management Adaptability and Reliability Specific Solutions
EnergyLOOP recognised by MITECO as a Flagship Project of Spain’s Recovery, Transformation and Resilience Plan
Our member company EnergyLOOP, promoted by Iberdrola (through its PERSEO programme) and FCC Ámbito, has been recognised by the Ministry for the Ecological Transition and the Demographic Challenge (MITECO) as a Flagship Project within Spain’s Recovery, Transformation and Resilience Plan (PRTR). The recognition highlights the wind turbine blade recycling plant located in Cortes (Navarra), the first of its kind in the Iberian Peninsula. This facility represents a decisive step in addressing one of the renewable sector’s greatest challenges: the management and recovery of components reaching the end of their life cycle. The award was presented to Federico Sanmartín, Managing Director of EnergyLOOP, by Minister Sara Aagesen Muñoz, Spain’s Third Vice-President, during an event held at the Official College of Architects of Madrid. This project will contribute to enhancing the competitiveness and sustainability of the sector through the implementation of new technologies that promote circular economy solutions and provide effective responses to the growing volume of waste expected in the coming years. Source: EnergyLOOP In the picture: Federico Sanmartín, Managing Director of EnergyLOOP, receiving the award from Vice-President Aagesen, together with representatives of FCC Ámbito and Iberdrola.
Nordex Electrolyzers recognised by MITECO as an exemplary initiative within Spain’s Recovery, Transformation and Resilience Plan
Nordex Electrolyzers, a member of ENERCLUSTER, has been honoured by the Ministry for the Ecological Transition and the Demographic Challenge (MITECO), in a ceremony led by Third Vice-President and Minister Sara Aagesen Muñoz. The company was recognised as one of the exemplary initiatives contributing to the implementation of Spain’s Recovery, Transformation and Resilience Plan (PRTR). The distinction was awarded for the development of an innovative design of a pressurised alkaline electrolyzer, engineered to operate flexibly with direct power supply from renewable sources such as wind and solar energy. This recognition highlights Nordex Electrolyzers’ commitment to technological innovation and its contribution to the energy transition and sustainability. Source: Nordex Electrolyzers
Ten regional associations in the renewable energy sector request parliamentary support for Royal Decree-Law 7/2025
Ten regional associations and clusters representing the entire value chain of the Spanish renewable energy sector have sent a joint letter to all parliamentary groups in the Congress of Deputies expressing their support for Royal Decree-Law 7/2025, which will be debated and voted on 22 July in the lower house. The signatory associations, which bring together the entire energy value chain throughout the country, believe that this regulation includes technical measures long demanded by the sector to guarantee the stability of the electricity system, facilitate the integration of renewable energies and accelerate the energy transition in Spain. These are advances that ensure an affordable electricity supply for citizens and businesses and benefit Spanish society as a whole. Among the main new features, RDL7/2025 allows renewable technology to contribute directly to the balance of the grid, streamlines infrastructure planning and the repowering of facilities, promotes the development of storage to optimise energy management and improves conditions for shared self-consumption. It also updates the milestone system to provide greater legal certainty and predictability for renewable projects. The signatory organisations stress that the approval of the Royal Decree-Law is essential for moving towards a robust and competitive energy system. Its rejection would mean, as they point out in the letter, a brake on investment, difficulties in accessing affordable and clean energy, and increased vulnerability to energy crises, such as the one experienced in Europe following the invasion of Ukraine, which highlighted dependence on external sources and the volatility of gas prices. They therefore appeal to the institutional responsibility of public representatives and request their support for the regulation, which they describe as strategic and essential for consolidating Spain’s industrial and technological leadership. ‘This regulation is the result of years of demands from the Spanish renewable energy sector, which needs a stable and predictable framework to consolidate our role as an international benchmark in the energy transition,’ says Iker Chasco, managing director of Enercluster and one of the promoters of the letter. ‘It is very significant that ten regional entities in the renewable energy sector, distributed throughout the territory and working side by side with institutions and companies in the sector, have joined forces in defence of this Royal Decree-Law. These measures will not only help to prevent episodes such as last April’s blackout, but will also help households and businesses to benefit from stable and economically efficient energy.’
High attendance at ENERCLUSTER’s networking cocktail event
On Friday, June 27th, ENERCLUSTER hosted a networking cocktail event for its member companies, with the aim of strengthening relationships within the cluster and encouraging new connections among professionals in the renewable energy sector. The event attracted more than 70 participants, who enjoyed a relaxed and engaging atmosphere. The evening began with a welcome speech by Iker Chasco, Managing Director of ENERCLUSTER, who emphasized the importance of collaboration through associations as a driver of growth and shared value creation. A short video was then screened, inspired by the folk tale “Stone Soup”, which served as the event’s central theme and a metaphor for the power of collective effort fostered by the cluster. During the cocktail, attendees took part in a team-based Kahoot quiz, designed to test their knowledge of the sector and of ENERCLUSTER itself. This interactive activity provided a fun and informal way to break the ice and bring professionals from different companies closer together. Aitor Erquicia, President of ENERCLUSTER, concluded the event with words of thanks, encouraging continued collaboration between companies and the use of such gatherings as opportunities for connection and mutual understanding. ENERCLUSTER extends its sincere thanks to all who participated and reaffirms its commitment to promoting activities that strengthen bonds among its member companies. You can take a look at the photos in EnerclusterConecta.
